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W820NB
W240TN
MS50A
W820NB Plus
NeoBuds Pro
• Ensure the speaker is powered on.
• Ensure the speaker is in Bluetooth mode.
• Disconnect from any Bluetooth device by pressing and holding the "Play/pause" button on the speaker, and
search "EDIFIER MG250" again.
• Disconnect the speaker from the power source and reconnect, switch to Bluetooth mode and search
for "EDIFIER MG250" again.
Ensure the Bluetooth device is within the effective operating range and there are no obstacles between the speaker and the Bluetooth device.
• Ensure the USB power is connected.
• Ensure the signal output from the audio source is normal.
• If the volume of the speaker or audio source is too low, turn up the volume.
• Disconnect the speaker from the power source and reconnect.
• Manual switching of devices is required for Mac users in USB audio streaming mode. Please open the sound settings of the Mac operating system and select "EDIFIER MG250" as the output device.
EDIFIER speakers generate little noise, while the background noise of some audio devices are too high. Please unplug audio cables and turn the volume up, if no sound can be heard at 1 meter away from the speaker, then there is no problem with this product.
After-sales service information
If the product has a performance failure during the effective warranty period, you may apply for product warranty service.
Customer Support
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